Предполагаемый уровень месячного дохода:
от 35 000
до 85 000
руб.
Компания «Apollo-8.ru» в связи с расширением отдела продаж приглашает к сотрудничеству Менеджера по продажамSEO (Менеджера по продажам услуг интернет-маркетинга).
Наше основное направление - комплексный интернет маркетинг и поисковое продвижение.
Предполагаемый уровень месячного дохода:
не указан
Minimum requirements:
· Advanced Korean (both oral and written skills close to native speaker).
· Upper Intermediate English (read and written skills).
· High technical competency in computers (hardware‚ software‚ network).
· Understanding of basic Customer service work peculiarities and procedures.
· Willing to work and develop in call center environment.
Nice to have:
· Other European languages (Spanish‚ Italian‚ French‚ Dutch, German)
· Advanced knowledge in *nix based systems.
· IT certifications (Microsoft‚ Cisco‚ etc.).
· Experience in working in Customer service‚ sales or other Customer focused businesses.
Responsibilities:
· Communication with Acronis inc. Customers over e mail‚ phone‚ and web chat.
· Resolution of Acronis products usage problems remotely over e mail‚ phone‚ and web chat.
· Remote assistance to Customers using Remote Desktop or WebEx.
· Working according to the department's staffing requirements based on volume forecast and determined by the department or sub department manager‚ including non-business hours and night shifts.
· Ensure the widespread adoption and high Customer satisfaction of Acronis software solutions and Customer service delivery‚ based on technologies and applications‚ by timely Customer calls and partner support.
· New product launch support.
· Issue verification.
· Identification of workarounds and subsequent communication to team members and knowledgebase manager.
· Work with development and QA to resolve the issue.
· Reporting back to the Customer during an expectable and agreed upon time frame.
· Ensure proper and in time leads are forwarded to sales department.
· Assisting Customers with solving sales related issues.
· Working with PM and Technical writers to introduce amendments into user guides.
· Working with product managers to identify new features for development.
· Fulfill IT security issues‚ follow corporate security standards and requirements.
· Provide service and support for corporate and home users and holding introductions to new users.
· Explain detailed technical aspects/solutions to Customers and partners (resellers).
· Help Customers identify their issues‚ needs and requirements.
Working conditions:
∙ Salary and schedule: interview defined
∙ The employee will be provided with a standard compensational package‚ which includes:
- 100% legal salary‚
- Prestigious medical insurance‚
- Free business lunches‚
- Free transportation or pick up during night working hours‚
- Privileged credit program‚
- Partial Fitness programs compensation‚
- Free educational programs and courses within the company,
- Team building events,
- Other projected compensation equivalents during contractual time
Предполагаемый уровень месячного дохода:
не указан
Support Professional (Spain)
Minimum requirements:
Advanced Spanish (both oral and written skills close to native speaker).
Upper Intermediate English (read and written skills).
High technical competency in computers (hardware‚ software‚ network).
Understanding of basic Customer service work peculiarities and procedures.
Willing to work and develop in call center environment.
Nice to have:
Other European languages (French‚ Italian‚ German‚ Dutch)
Advanced knowledge in *nix based systems.
IT certifications (Microsoft‚ Cisco‚ etc.).
Experience in working in Customer service‚ sales or other Customer focused businesses.
Responsibilities:
Communication with Acronis inc. Customers over e mail‚ phone‚ and web chat.
Resolution of Acronis products usage problems remotely over e mail‚ phone‚ and web chat.
Remote assistance to Customers using Remote Desktop or WebEx.
Working according to the department's staffing requirements based on volume forecast and determined by the department or sub department manager‚ including non-business hours and night shifts.
Ensure the widespread adoption and high Customer satisfaction of Acronis software solutions and Customer service delivery‚ based on technologies and applications‚ by timely Customer calls and partner support.
New product launch support.
Issue verification.
Identification of workarounds and subsequent communication to team members and knowledgebase manager
Work with development and QA to resolve the issue.
Reporting back to the Customer during an expectable and agreed upon time frame.
Ensure proper and in time leads are forwarded to sales department.
Assisting Customers with solving sales related issues.
Working with PM and Technical writers to introduce amendments into user guides.
Working with product managers to identify new features for development.
Fulfill IT security issues‚ follow corporate security standards and requirements.
Provide service and support for corporate and home users and holding introductions to new users.
Explain detailed technical aspects/solutions to Customers and partners (resellers).
Help Customers identify their issues‚ needs and requirements.
Working conditions:
Salary: interview defined
The employee will be provided with a standart compensational package‚ which includes:
100% legal salary‚
Prestigious medical insurance‚
Free business lunches‚
Free transportation or pick up during non-business working hours‚
Privileged credit program‚
Fitness programs discounts‚
Free educational programs and courses within the company.
Team building events on monthly basis.
Other projected compensation equivalents during contractual time