Предполагаемый уровень месячного дохода:
не указан
Responsibilities:
Rapid resolution of Customer problems at a high technical level and with excellent customer service
Ensure that customer can use our services all the time
Immediate fixation of all customer problems in the troubleticketing system (REQ) and timely provision of this information to the competent parties (if needed)
Monitoring, solving Customer problems and verifying if the solution is suitable for the Customer
Save all correspondence, changes in services, and offers in the appropriate the systems (UF, REQ, Terabill etc)
Informing Customers about maintenance and service impacts
Making reports to Direct Manager under requests in the proper way
If necessary prepare of a report after the problem has been solved
Customer relationship preservation and development
Data verification and updating of company databases (UF, REQ, Terabill, Wiki)
Work not specified here, if ordered by Direct Manager or Substitue
Courtesy of both Customers and co-workers
Knowledge, Competencies and Skills:
Bachelor level education or level obtained through experience;
Knowledge of IT and telecom products and services;
Rapid response;
Cooperation skills;
Fluent English;
Analytical Skills;
Highly accurate, focuses on improving performance;
Предполагаемый уровень месячного дохода:
до 35 000
руб.
ФГУП "Центральный научно-исследовательский институт экономики, информатики и систем управления" Министерства обороны РФ приглашает на открытую вакансию IT-специалиста, помощника системного администратора
Обязанности:
Выполнение задач, полученных от системного администратора;
Установка, настройка офисного оборудования и программного обеспечения;