Мария Иванова
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Деловой английский для любого уровня подготовки
Английский язык в Москве, бизнес-английский любого уровня подготовки, корпоративные программы обучения
Hello! Today let's continue learning useful information about telephone complaints. We are going to speak about dealing with complaints. To show understanding, you usually say: -Oh dear! Sorry to hear that. -Mmm, I see what you mean. -I'm sorry about the problem/delay. If you need to get the facts, just say: -Could you give me some details please? -What happened exactly? -What's the problem exactly? To make excuses, you can say: -It's not your policy to replace items. -It's not our fault that it hasn't arr...
Деловой английский для любого уровня подготовки
Английский язык в Москве, бизнес-английский любого уровня подготовки, корпоративные программы обучения
Hello! Today let's learn useful information about telephone complaints. We are going to speak about complaining. When you want to make a complaint, you usually say: -I'm ringing to complain about . -I'm sorry, but I'm not satisfied with . -Unfortunately there's a problem with . If you need to explain the problem, just say: -The CD player doesn't work. -There seems to be a problem . -We haven't received the . When you insist, you can say: -It really isn't good enough. -I'd like to know why . If you need to ...
Деловой английский для любого уровня подготовки
Английский язык в Москве, бизнес-английский любого уровня подготовки, корпоративные программы обучения
Hello! Today let's continue learning useful information about leading a team. When you define roles and delegate, you usually say: -I'd like you to prepare a report. -Could you please liaise with Sales and Marketing? If you need to motivate the team, just say: -It's a challenge, but it's also an opportunity to develop the business. -We'll all benefit because new orders will follow. When you want to report back, you can say: -I'd like you to keep me up-to-date by e-mail. -I'd like to have your report by Tue...
Деловой английский для любого уровня подготовки
Английский язык в Москве, бизнес-английский любого уровня подготовки, корпоративные программы обучения
Hello! Today let's learn useful information about leading a team. When you state goals, you usually say: -Our main objective is to . -Our aims will be to . If you want to highlight factors for success, just say: -If we're going to be successful, we need to act quickly. -To succeed, we'll have to take into account several factors. When you indicate priorities, you can say: -Our first priority will be to contact our customers. -It's also essential that we brief our suppliers. Have a good business week! Задат...
Деловой английский для любого уровня подготовки
Английский язык в Москве, бизнес-английский любого уровня подготовки, корпоративные программы обучения
Hello! Today let's continue learning useful information about decision-making. When you agree, you usually say: -You're absolutely right. -I totally agree with you. To express doubt, just say: -I am worried about the store's location. -I'm not sure about it. When you make a decision, you can say: -The solution, then, is to keep the store going. -I think on balance we feel we should keep the store going. When you need to state future action, you can say: -So, the next thing to do is. -What we've got to do n...
Деловой английский для любого уровня подготовки
Английский язык в Москве, бизнес-английский любого уровня подготовки, корпоративные программы обучения
Hello! Today let's learn useful information about decision-making. To ask for the facts, you usually say: -Can you bring us up to date? -Can you give us the background? -Where do we stand with . ? When you want to make a suggestion, just say: -We should sell out as soon as possible. -Why don't we sell out? If you disagree, you can say: -I don't agree with that at all. -I totally disagree. To identify needs, you can say: -We've got to get more information. -We need more information about where we're going w...
Деловой английский для любого уровня подготовки
Английский язык в Москве, бизнес-английский любого уровня подготовки, корпоративные программы обучения
Hello! Today let's continue learning useful information about meetings. When you deal with interruptions, you usually say: -Can I finish the point? -Let Stefan finish please, Max. When you want to give opinions, just say: -I really think we need a report. -Shouldn't we have more information? -We feel . is the best way to . If you want to request action, you can say: -Can you arrange a meeting? -Would you prepare a short report please? When you need to ask for clarification, you can say: -Can you explain it...
Деловой английский для любого уровня подготовки
Английский язык в Москве, бизнес-английский любого уровня подготовки, корпоративные программы обучения
Hello! Today let's learn useful information about meetings. When you want to state aims, you usually say: -Our main purpose will be to explore your views. -The aim of this meeting is . When you disagree, just say: -I don't agree. -Point taken, but surely . is an important factor. -I really can't agree with you there. If you want to ask for opinions, you can say: -Stefan, what do you think? -Stefan? When you agree, you can say: -I agree with Max. -I think so too. Have a good business week! Задать нам вопрос...
Деловой английский для любого уровня подготовки
Английский язык в Москве, бизнес-английский любого уровня подготовки, корпоративные программы обучения
Hello! Today let's continue learning useful information about problem-solving. When you want to consider less obvious options, you usually say: -We could try . -It might be worth . When you need to discuss possible effects, just say: -Let's think about the consequences of . -Let's discuss the advantages and disadvantages. -If we do this then . If you want to make a decision, you can say: -The solution then is to . -The best way forward is to . When you want to state future action, you can say: -What we've ...
Деловой английский для любого уровня подготовки
Английский язык в Москве, бизнес-английский любого уровня подготовки, корпоративные программы обучения
Hello! Today let's learn some information about problem-solving. When you want to state options, you usually say: -We have a number of options. -There are several ways we could deal with this. When you need to balance arguments, just say: -Let's look at the pros and cons . -Let's discuss the advantages and disadvantages. -On the one hand . On the other hand . If you want to change your approach you can say: -Let's look at this another way. -Let's look at this from a different angle. Have a good business we...
