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Product Support Specialist


  Новые вакансии
Product Support Specialist
Our client - a leading global provider of energy and metals information. With nearly a century of bu The Product Support Specialist is responsible for partnering with Sales and Client Development Managers to provide the best possible customer experience to support new customer business, existing customer retention and existing customer growth through on-site support, training, and integration of Copmany's services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator. We currently have a requirement for a Product Support Specialist. This position, to be based in Moscow, serves and supports revenue growth and customer retention in the Russian region, specifically in the area of product utilization, ensuring that the client receives maximum value and benefit. The position is also responsible for serving as a knowledgeable resource to other business associates and customer in the areas of industry, best practices, and product usage. Responsibilities - Support customers and Sales in both pre-sale and post-sale activities in the effort to increase revenue and maximize retention. Activities include but are not limited to: Business Analysis / Training Implementation and Delivery / Training Documentation Development / Adoption Analysis and Solution Recommendation & Implementation / Problem-Solving / On-going support as these activities relate to the use of all related products. - Act as the leader and primary liaison between business unit and Customer base with issues relating to product & technology in the areas of: (1) Hardware / Software Configuration, (2) Product Installation, (3) Data Definition, Mapping & Integration. - Provide active Customer training via on-site visits, WebEx, phone or email to incorporate Company's services into their workflow and drive Customer satisfaction and retention. - Action top tier escalations for all supported products and services. Provide follow-up as appropriate. - Monitor, collect and report knowledge collected from customer interactions, together with an integrated knowledge of internal systems and cross-departmental operations. Add into CRM for future reference. - Preparation for customer visits to include company research, training documents, liaise with Sales teams for any problems that may be encountered, etc. - Assist in creating and maintaining a proactive and positive environment with Customer Care, Sales, Marketing and other departments that impact Customers. - Interact with 3rd party vendors. Participate in training and relationship building through joint on-site customer visits, mutual training and customer support. - Regularly attend management, Sales, and Editorial meetings to present core information, keep communication channels open between departments and to be kept informed of all changes regarding clients and markets - Discover up-sell/cross-sell opportunities for products and services during client calls/on-site visits and pass on these leads to respective sales colleagues. - Adopt technical products and product portfolio via education and problem resolution for the appropriate business unit. - Collect, report and act on Voice of the Customer feedback acquired from Customer interactions. Recommend process improvements based on feedback. - Act as Subject-Matter-Expert in agreed upon area within Product Specialist team and Sales in one of the four areas but not limited to: (1) Management, (2) Customer Needs, (3) Technology, and (4) Training. - Manage and deliver special projects assigned by leadership for the benefit of the Customer Support teams. - Provide proactive and reactive support to customers through all possible interaction methods. These include telephone, e-mail, fax, internet and standard mail. - Assist Tier 1 and Tier 2 Customer Care Agents with resolutions to questions concerning products, billing, technical and/or service issues, account/contract status, change of address, cancellations, refunds as requested.

New Channel Development Manager (new Channels)
International pharma/medical company actively developing on Russian market New channel business development RUSSIA CIS - The goal is to actively develop new channels for a medical products - Responsible for sales targets - Responsible for executing development strategy Trade marketing - The goal is to create and execute trade marketing activities in new channels - Budget reponsible - Development and implementation of promotion programs of the company in main trade channels - Create strategies for brands, planning and implementation of trade marketing programs - Work with Marketing agencies - Participation in development of new product launch plans Reporting - The role is reporting to business unit manager

Duty Free Marketing Executive
One of leading multinational FMCG-companies A successful candidate will be responsible for: - marketing strategy adaptation to each country demands - support of new product launches all over the region - development and execution of trade marketing plan - development of POS materials, coordination of promo personnel - support of all domestic organisations activities

Hr Business Partner
A leading telecom / IT integrator -To communicate & develop HR policies and procedures within business areas, provide general advice and guidance on the contents to line managers & employees -Responsible to follow recruitment processes for all vacancies within Department under supervision -Coordinate & conduct employee inductions for all new people, managers and key roles -Conduct annual pay review and assist HR Director with other areas -Research HR Best Practice and keep up to date with Employment Legislation -Facilitate the talent/succession planning and career development -HR branding -HR projects participation

Sales Manager St. Petersburg
With over 1,100 employees in 15 countries and more than 20,000 products HALFEN is one of the most su Goal of the position: The Sales Manager will significantly increase CEA turnover and presence in the Russian market by working on key projects and key customers in construction and industry sectors. Main responsibilities: " Organize visits and provide product presentations to existing and new customers. " Identify and follow up on medium- and large-scale projects. " Identify and follow up on key industries and their main players, i.e. potential customers. " Establish long-term relations to key customers in construction and industry sectors, particularly architects, engineers, contractors, railways, energy, tunnelling and the chemical industry. " Control activities of and give commercial and (to minor extent) technical support to CEA distributors. " Support back office functions in the preparation of offers and the execution of order processing. " Planning of and adherence to cost and sales budget in area of responsibility. " Monitor and report on all relevant external factors, i.e. market and industry trends, particularly changes to building methodology in the region; competition; political and economic conditions etc. Main activities: " Coordinate commercial activities with Office colleagues and CEA distributors. " Give commercial and technical support to key customers and projects, the latter in coordination with the Technical Director in Russia and the ES dept. in Germany. " Participate in sales and cost planning and forecast processes.

Regional Sales Manager
Leading multinational medical equipment producer - Represents and sells all product lines to achieve unit volumes, market share and profitability goals; - Creates sales strategies to achieve organizational objectives, provides all necessary marketing information, account support and administration and increases products presence with accounts; - Identifies, classifies and acquire new accounts; - Manages team of Product Specialists on the assigned territory; - Forecasts sales volumes in reference to key customers and products.


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