АйТи вывела управление взаимоотношениями с клиентами на качественно новый уровень mskIT.ru Кроме того, частью проекта стала интеграция платформы с корпоративной почтовой системой Lotus Notes. Для этого на рабочих местах пользователей, работающих в CRM и Lotus Notes, была установлена программа SyncPoint, разработанная компанией «Аплана». Это позволило реализовать функции по рассылке и ...
Now we know who's replying to what, it's possible to add the option to be notified via email of any reply to your reply. No need to keep checking back for an answer!
The idea being you can get alerted when people reply to you reply/query, without needing to remember to check back. Much more likely you'll get your answer that way.
Further to this I wanted to add another bonus feature, which I've seen done on other systems and always wanted to replicate in Domino. If not just to prove you can then because it's good to have.
The feature would allow you to reply - via email - directly to the blog. What I mean is - you would get an email saying "New reply to your post on codestore", which contains the text of the new reply and then, if you want to add a reply to it, you just hit reply and send an email to the magic reply-to address. The text is taken from your email and posted as a new comment. If the person you're replying to also wanted an email alert they'll get one and the conversation can continue like so.
Putting Theory in to Practice
Like most ideas I have I get excited about them and want to get on proving it can be done. I fell at the first hurdle though. It seems obvious to use a "When new mail arrives" agent, no? Well, I just can't get them to work.
What I've done so far is make this database (store.nsf) a Mail-in Database with its own email address. I then setup a simple "New mail" agent that adds a "Processed" field to the documents and saves them. I've sent the database some emails, which do arrive, but the agents just won't run.
It might be worth mentioning at this point that, in my ten years with Notes, I've never used this type of Agent before!
After a frustrating hour or two I Googled "new mail agents don't work" or something like that and finally found this technote, which says:
The signer of the agent (the last person to save or enable the agent) must have their mail file located on the same server as where the agent will run. The server determines this by taking the name of the last person to save the agent, performing a person lookup into the Domino Directory and retrieving the Mail Server from that user's Person document.
Why, why, why....!?
I'm not even sure that's the answer though. Although it could be, as the ID I signed it with is included in the FullName field of a Person document that does have a mail file on the same server, but the ID is from a different domain.
What I'm wondering is whether I should ditch this Agent trigger and just have it run every few minutes instead? Are new mail agents notoriously troublesome?
Ensure that the data entered by your IBM Lotus Notes application users is appropriate and usable by your application. The key is the proper use of input validation and input translation formulas. Learn how to use these basic but powerful tools, understand their limitations, and avoid potential pitfalls.
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