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EnBusi 'Business Writing'


When you’re writing a business letter, it’s important to be specific. That is, tell the reader exactly what he or she needs to know. If something is wrong, list what the problem is and what should be done to fix it. If you need information, state clearly what you want to know. Next, be positive. Say “no” in a good way.

How can we do that? Use polite language. For example, “we regret to inform you that…” or “we’re sorry, but…” Always keep in mind this golden rule: write the kind of business letter that YOU would like to receive.

 


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